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Shipping and Returns

Shipping and Returns

Your order will be shipped the same or next day after you have placed your order. Orders placed on weekends will be shipped on Monday. 

 

We offer both domestic and international shipping. All products are shipped from our warehouse in Atlanta, GA.

 

Shipping costs are based on a variety of factors including, but not limited to, shipping address, size of order, and shipping service speed chosen. You can calculate exact shipping costs by going through the purchasing process. 

 

The delivery time is dependent upon what service you choose. If you choose one of our more affordable Standard Shipping Options, you should receive your order within 3-5 business days after your order is placed.

If you want your package to arrive sooner, choose one of our Express Delivery Options and you should receive your order in 1-2 business days.

If you are ordering from Alaska, Hawaii, or to a country outside of the United States, you can expect your order to arrive between 6-16 business days, depending on which shipping option you choose.

 

Below you will find a sample grid with shipping prices to different locations for a Rope City Elite Speed Rope:

Shipping Destination First Class (3 Days) Priority Mail (2 Days) Priority Mail Express (1 Day)
Phoenix, AZ $3.49 $7.99 $29.10
Seattle, WA $3.63 $8.25 $31.08
Buffalo, NY $3.28 $7.65 $25.56
Perth, Australia $13.54 $48.70 $65.53
Helsinki, Finland $13.30 $46.01 $60.55
Kinross, Scotland $13.30 $46.01 $60.55

 

***Also note: If you are ordering from outside of the U.S., your destination country may charge additional duties, taxes and fees that we are unable to incorporate into your shipping quote. Any such fees are your responsibility.

 

30 Day Money Back Guarantee

Here at Rope City we stand behind our products 100% with a 30-day money back guarantee. Within the 30-day warranty, we will gladly refund, repair or replace your jump rope. All of our jump ropes are thoroughly checked before being shipped, so our jump ropes are guaranteed from any manufacturing defects.


Returns and Refunds

To request a refund or make a return, please email our customer service department at sales@ropecity.net and we will respond to your request within 24 hours.

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